Refund policy
1. Return Policy: At Pearl's Puff Parlor, we take immense pride in curating a collection that embraces the charm and authenticity of vintage items. Due to the inherent nature of vintage pieces, they often come with imperfections and unique wear that testify to their age and history. It is this very character that adds to their allure and value. As such, we do not accept returns. We encourage our customers to embrace the singular beauty of each item, and kindly ask that all selections be made carefully, taking into account the vintage nature of our products. Review all product information and details before finalizing your purchase.
2. Refund Policy: All sales made through Pearl's Puff Parlor are final. We do not offer refunds or exchanges. If, however, your product arrives damaged or broken, please contact us within 3 days of receiving the product, and we will address the issue on a case-by-case basis to ensure your satisfaction.
3. Damaged Items: If your item arrives damaged or broken, please reach out to our Customer Service team within 3 days of receiving the product with:
- A detailed description of the damage or defect.
- Photographic evidence.
Upon verification, we will discuss a suitable resolution which may include a replacement (subject to availability) or a store credit.
4. Contact Information: For any further inquiries regarding our return and refund policy or to report an issue with your order, please contact us at pearl@pearlspuffparlor.com. Our team is dedicated to ensuring your shopping experience is seamless and enjoyable.
5. Policy Update: Pearl's Puff Parlor reserves the right to modify or update this policy at any time. Please review our policies regularly to stay informed about any changes.
Thank you for choosing Pearl's Puff Parlor. We appreciate your understanding and are always here to assist with any concerns or questions you may have.