Shipping Policy

Pearl's Puff Parlor Shipping Policy

Dearest Patrons,

The pleasure of procuring a piece from Pearl's Puff Parlor should be as smooth and delightful as sipping a perfectly brewed cup of Earl Grey. Here's how we ensure this for you:

Destinations

Currently, our treasures are dispatched exclusively to the USA and Canada. As much as we adore the world over, these are the confines of our present journey.

The Gift of Free Shipping

To make your experience even more enchanting, Pearl's Puff Parlor is elated to offer complimentary shipping on all orders over $100.

Dispatch Time

Once we receive your order, we handle it with the utmost care. Please allow 1-3 business days for us to lovingly package your item. Once shipped, we'll send you an email with tracking details, so you can eagerly anticipate your parcel's arrival.

Delivery Time

While the magic of Pearl's creations is timeless, the post does take its time. Typically, orders within the USA reach their destination within 5-7 business days, and Canadian orders can take up to 7-10 business days.

Packaging

Each piece is wrapped with care, ensuring it reaches you in pristine condition. If for whatever reason, your item arrives to you in pieces, please reach out within 3 days of receiving your order with a photograph of the damage. Upon verification, we will discuss a suitable resolution which may include a replacement (subject to availability) or a store credit.

Responsibility

Once your order leaves the sanctuary of Pearl's Puff Parlor and is entrusted to the postal service, we rely on their expertise for its safe delivery. For any hiccups or delays, we recommend reaching out to the postal carrier with the tracking information provided.

Should you have any queries or require further details, kindly reach out to us. We're always here to assist you, ensuring your Pearl's Puff Parlor experience is as delightful as the treasures we offer.