Refund Policy

At Pearl’s Puff Parlor, every piece is chosen for its unique charm. Many of our treasures are vintage or handcrafted, which means slight imperfections and variations are part of their story, not flaws. 

Because of this, all sales are final. We do not accept returns or offer refunds/exchanges. Please read product descriptions carefully before purchasing. 

Damaged Items

If your order arrives damaged, please notify us within 3 days of delivery by emailing pearl@pearlspuffparlor.com with: 

  • A detailed description of the issue
  • Clear photos of the damage

Once verified, we’ll work with you on a resolution, which may include a replacement (if available) or store credit. 

Policy Notes

  • We cannot accept claims made after 3 days of delivery
  • Availability of replacements depends on stock and product type.
  • Policies may be updated at any time; please check back for the latest version. 

Thank you for supporting Pearl’s Puff Parlor! We deeply appreciate your understanding and care for our vintage pieces.

Shipping Policy

At Pearl’s Puff Parlor, we want your experience to be as seamless as it is special. Here’s what to expect with your order! 

Destinations

We currently only ship within the United States and Canada only. 

Shipping Rates

  • Free shipping on all USA orders over $100. 
  • Standard rates apply to orders under $100 (calculated at checkout - Priority and Express options are available). 

Processing time

  • Orders are packed with care within 1-5 business days. 
  • You’ll receive a tracking email once your package is on its way. 


Estimated Delivery Times

  • USA: 5-7 business days
  • Canada: 7-21 business days

Packaging & Damages

  • Each item is securely wrapped to arrive safely. 
  • If your order arrives damaged, contact us within 3 days with photos at pearl@pearlspuffparlor.com. Verified claims may result in a replacement (if available) or store credit.

Once It Leaves Our Hands

After your package is wrapped up and kissed goodbye, it’s in the care of the postal service. Most packages arrive right on time, but if your treasure takes the scenic route, the best first step is to check with the carrier using your tracking number. Of course, if something seems truly off, you can always message us and we’ll do our best to help!

If you have any questions at any stage, our team is here to help! Just reach out and we’ll get  back to you as quickly as possible. We’re honored to share our creations and love of vintage pieces with you.

Contact Us