FAQs

Pearl's Puff Parlor: Frequently Asked Questions (FAQs)

What is Pearl's Puff Parlor?

Pearl's Puff Parlor is a unique online destination specializing in repurposed, vintage and vintage-inspired water pipes and smoking accessories. Our pieces are curated with elegance and femininity in mind, blending timeless aesthetics with modern functionality.

Disclaimer: All products sold by Pearl's Puff Parlor are intended for legal tobacco use only. By purchasing from our site, you acknowledge and confirm that you are seeking these products for tobacco and legal herb use only. Any other use of our products is neither intended nor condoned by Pearl's Puff Parlor. Please use responsibly and in accordance with local laws and regulations.

Are all products vintage?

Many of our items are genuine vintage pieces that have been repurposed for modern use. Due to their vintage nature, some items may have subtle imperfections, adding to their unique charm. We also offer vintage-inspired designs for a wider variety. If you have any questions about a specific item on our website, please do send us an inquiry. 

How do I know your products are safe to use?

Each item undergoes a lead swab test and quality check to ensure its safety and functionality. We also consider other factors to mitigate the risk of heavy metals, such as the year it was made, the manner in which the piece was created, and knowing what other factors to look out for. However, as with all vintage smoking accessories and pieces, please use at your own risk, responsibly and with care.

Can I return or exchange an item?

All sales at Pearl's Puff Parlor are final. Given the unique nature of our pieces and for hygiene reasons, we do not accept returns or exchanges. We encourage you to carefully read product descriptions and measurements before making a purchase.

 

Do you offer replacement bowls/stems?

Yes, we do! If you are in need of a replacement bowl/stem, please send an email to pearl@pearlspuffparlor.com, along with the name or photo of the piece you need a replacement for, so that we know which size to send. 

Replacements are $15 + shipping, and include both the bowl and stem. You will be invoiced for the replacement and once paid, we will begin processing your order.

Why are so many of your items sold out?

Since these are genuine vintage items, we just cannot order them in bulk. It's a delightful treasure hunt to find these rare gems, and sometimes they're so special, they're hard to come by again. That's the beauty and challenge of dealing with vintage - each piece is as unique as our lovely customers! We do encourage you to use our “Notify Me” option for pieces that catch your attention. It also helps us know which items to keep a special eye out for. 

When do you restock your items?

Our aim is to sprinkle a bit of vintage magic into your lives with new debuts and restocks almost every Friday. The world of vintage is full of surprises, and our schedule reflects this delightful unpredictability. While we do our utmost to maintain this regular rhythm, the unique nature of our treasures means that sometimes the finds are more elusive than we'd like. Rest assured, we're always on the hunt for those rare, enchanting pieces to add to our collection. So keep your eyes peeled and your calendars marked for our weekly reveals! Don’t forget to also subscribe to our newsletter to get our New Debut announcements sent straight to your inbox!

Is international shipping available?

At this time, we only ship within the USA & Canada. We apologize for any inconvenience and appreciate your understanding.

Are there age restrictions for purchasing?

Absolutely. You must be 21 years or older to purchase from Pearl's Puff Parlor. Age verification is required during the checkout process.

Do you offer any promotions or discounts?

Yes! We occasionally have special promotions for our loyal customers. The best way to stay updated is to sign up for our newsletter or follow us on our social media platforms.

Can I collaborate or partner with Pearl's Puff Parlor?

We're always eager to hear from fellow vintage enthusiasts, influencers, and creatives. Drop us a message through our Contact page with your ideas and proposals!

I have a specific question not listed here. How can I contact you?

For any additional queries, please head over to our Contact Us page and fill out the form. Our team will get back to you as soon as possible.

We appreciate your interest in Pearl's Puff Parlor and hope this FAQ has been helpful. Here's to timeless elegance with a touch of modern charm!